Return Policy
The following is our Return Policy:
Flote is committed to the highest level of customer service and customer satisfaction. If for any reason you are unhappy with your purchase and would like to make a return, please refer to the following policy:
- Flote accepts returns within 10 days of the customer’s original receipt of the merchandise. We will provide you with a full refund, less shipping charges, provided the returned goods are unworn, unused and salable.
- Prior to shipping your return to us, please first obtain a return authorization (RA) number from us by sending an email to Jill@Flote.net. We will send you an RA (return authorization) form with the return address via email or fax to be included inside your return package. This will help us expedite the return and credit process.
- When returning your purchase, please package the merchandise in the same way it was packaged when shipped to you. Please stuff the bag with paper (do not use newspaper) and cover with a plastic bag. Make sure that the box is big enough to fit the bag without compromising the shape of the bag.
- Returns shipped back after more than 10 days from receipt will not be credited. This will be measured by the ship date on the returned package.
- Refunds will be processed within three business days after receipt of the returned merchandise. The same credit card with which you made the purchase will be credited (less shipping charges).
- In the unlikely event an item is damaged during shipping, or that there is a manufacturers’ defect, we will replace it free of charge. Please follow the standard return procedures, but take care to ship the merchandise back to us with the same packaging in which it arrived to you and a description of the damage.
- Because orders are generally processed and shipped the same day that they are placed, we do not accept cancellations.